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LANDesk® Service Desk
 

LANDesk® Service Desk is a next-generation graphical business solution delivered through a range of interfaces, including console, Web portal, or PDA, enabling your organization to deliver outstanding IT support services to employees and customers.

LANDesk Service Desk combines ITIL-verified and process-driven incident, problem, and change management; customer support; assignment; service levels; escalation; and e-mail notification, and is suitable for any organization that seeks to provide an outstanding level of support service.
 
Enterprise Benefits

LANDesk® Service Desk can help with:  

  • Efficient and higher quality problem solving.
  • Intuitive, role-based information delivery to reduce training requirements.
  • Valuable business insight through real-time graphical monitors.
  • Faster incident logging and resolution.
  • Powerful self-service to help users help themselves.
  • Powerful management and reporting tools for enhanced decision making.
  • A simple and effective way to introduce and utilize ITIL best practices.
  • High configuration ability to meet organizational needs.
  • Seamless integration with leading enterprise, desktop and network management systems.
  • An ideal way to deliver shared services both outside the IT department and with other organizations.
 
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