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Why You Need ITSM

Automating IT and business processes and best practices enables enterprises to improve service levels, ensure compliance, and reduce costs while achieving greater cross-organizational efficiency.

Many key benefits of ITSM center around the value of risk mitigation. Those risks can take many forms:

  • Financial (cost control, recovery, or justification)
  • Legal (license audit exposure)
  • Regulatory (Sarbanes-Oxley or other requirements)
  • Security (PCI or publicized loss of corporate or personal data)
  • Business continuity (backup or redundancy)
  • Operational efficiency (change impact analysis and mitigation)

With the implementation of ITSM, IT has the ability to understand and reduce risk of exposure by prioritizing projects based on the weight of specific risks. Then IT can effectively measure the success of those projects.

And when you start looking at your data outside of the isolating silos of applications and systems, your data and systems become more valuable. You are able to eliminate redundancies and inconsistencies because of the interoperability and integration afforded by ITSM solutions. This clean architecture will also result in reduced costs and risks to the organization.

ITSM will also reduce the cost of operations. That means fewer servers, fewer licenses, fewer assets to manage, and lower maintenance costs. It also means freedom from lock-in to any particular vendor. With greater access comes greater flexibility. When IT is flexible, businesses have more agility and existing information and even services can be used in different contexts.

Change management, configuration management, IT service continuity management, and other capabilities will empower your enterprise, increase user productivity, and improve your ability to adapt to frequent changes in business environments.

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