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Create Surveys
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Capisce Survey Builder screenshot

Capisce Survey HTML WYSIWYG email invitation

Build Surveys

  • Automatically send surveys triggered by events in other applications such as a closed incident, claim or raised invice.
  • Build advanced surveys easy within minutes
  • Write mail merge type Email Invitations with WYSIWYG html editor and spell checker.
  • Choose from many  different question types, mark questions as mandatory
  • Create your own style and logo
  • Create Web Surveys with email invitations
  • Create Email Surveys with the questions within the email body
  • Specify Graphs and Chart for the out-of-the box Web Reports
  • Use Page Skip Logic to bypass pages based on answers provided
  • Preview Surveys, invitation and reports
  • Configure Web Report access limitations and the Dashboard Report
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Launch Surveys
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capisce survey screenshot in process customer satisfaction survey

capisce survey template orange blue customer satisfaction survey

Launch Surveys

  • Email Launch: Send your survey via email & track responses
  • Web Launch: Post your survey on the internet and send email invitation.
  • External Trigger: Trigger your survey from other applications such as Customer Relationship Management sytems, Helpdesk Applications, ERP
  • The response data can be viewed in real time in the out-of-the-box web reports
  • Survey invitations stay valid until the survey is completed or the cut off date has been reached. Responses are saved while survey is conducted.
  • Different Styles are available which can be used or create your own using your organisation's colors and logo.
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Analyse Responses
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Customer satisfaction survey dashboard report showing kpi capisce survey

capisce survey web report trending charts gauges

Advanced Web reports come ready out of the box for any survey created.
  • Web Reports with trending and drilldown enable access to the individual survey response.
  • View respondent data supported by Gauges, Bar, Pie, and Line Charts
  • Copy data, graphs and charts to PowerPoint, Email & Word
  • Publish your survey results to the internet, for public or the Intranet for controlled access viewing
  • Display Dashboard Reports showing Key Performance Indicators (KPIs) on flatscreens in your call center
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